SCOOCHERS

Raising citizens, not just students

Scoochers is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data.

Information We Collect

When you use our website or services, we may collect the following types of information:

Personal Information: This includes your name, email address, phone number, and other information you voluntarily provide.
Usage Data: We may collect information about how you use our website, such as your IP address, browser type, and pages visited.
Cookies and Tracking Technologies: We may use cookies and other tracking technologies to collect information about your interactions with our website.

How We Use Your Information

We may use your information for the following purposes:

To provide and personalize our services
To communicate with you about your account or orders
To respond to your inquiries and provide customer support
To improve our website and services
To analyze usage trends and gather feedback
To comply with legal requirements

Sharing Your Information

We may share your information with:

Our service providers who help us operate our website and services
Law enforcement or regulatory authorities if required by law

Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. Please be aware that there is always a risk of unauthorized access to your information.

Your Choices

You have the following choices regarding your information:

Access and Correction: You can access and update your personal information by contacting us.
Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails.
Cookies: You can manage your cookie preferences through your browser settings.

Children's Privacy

Our website is not intended for children under the age of [5]. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to request its deletion.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or by contacting you directly.

Refund Policy

At Scoochers, we strive to deliver high-quality, personalized home tutoring experiences. We value your trust and are committed to transparency in all our policies. Please read the following refund terms carefully before enrolling in our services.

1. Refund Eligibility

Refunds are applicable only if requested before the final examination or course completion. Once the examination has been conducted or the course has been completed, no refunds will be entertained under any circumstances.

2. Refund Deductions

In the event of an approved refund request, the following deductions will apply:

15% Administrative Charges – This covers processing, scheduling, and coordination costs.
15% Service Charges – Applicable if even one day of class has been attended. This includes tutor allocation, session setup, and support services.

These charges are non-negotiable and will be deducted from the total amount paid before processing the refund.

3. How to Request a Refund

To initiate a refund request:

Email us at support@scoochers.in with your full name, registered contact number, and enrollment details.
Our support team will respond within 3–5 business days to assess eligibility and guide you through the refund process.

4. Timeline for Refund Processing

Once approved, the refund (after deductions) will be processed to your original payment method within 7–10 business days.

No Refund Scenarios

Please note, no refunds will be processed if:

The course has been completed.
Final or mid-term examinations have been conducted.
The request is made after 30 days from the enrollment date.

For any questions or clarifications, feel free to contact our support team at +91-6289449265 or admin@scoochers.in.

Privacy Policy

Refund Policy

1. Refund Eligibility

2. Refund Deductions

3. How to Request a Refund

4. Timeline for Refund Processing

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